Returns & Exchanges
Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to ensuring your total satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Delivery
Upon arrival, immediately check your package to ensure all items are present and that the thermal packaging has maintained the proper temperature.
Document Issues
If there are any concerns regarding the quality or condition of your meat, take clear photos of the product and the shipping label as evidence.
Contact Support
Email our customer service team at [email protected] within 24 hours of receipt, including your order number and the photos of the affected items.
Resolution Process
Our team will review your claim within 1-2 business days to issue a store credit, a direct refund, or a complimentary replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing